At Simplova, our philosophy can be summed up in a single word: EFFICIENCY. We will always offer you the FASTEST delivery method for your region at the best possible price.

Delivery or pickup costs

Free delivery

• We offer free shipping for many products in Canada except all Canadian Territories. Shipments to the Yukon, Northwest Territories and Nunavut requires additional freight charges. 
• If you need a delivery to a distant location, we will contact you and submit an additional delivery fee upon receipt of your order. If this fee is not to your satisfaction, you will be able to cancel your order and get a full refund. You can also contact us before placing an order online to get a delivery quote. Simplova reserves the right to decide to accept or reject any order at its own discretion without notice.

How much will delivery cost?

It’s easy to check your delivery cost online. Based on your postal code and the items included in your shopping cart, our system will present your shipping options or show a message asking you to contact us to get a freight quote, if you are requesting a delivery to a distant location. Simplova reserves the right to acept or reject any order at its own discretion without notice.

You will never be charged any duties or additional taxes on deliveries.

Can I pick up my order myself?

No. All e-commercepurchases will be shipped direct from manufacturers warehouse or we will use a third party delivery service.

We ship anywhere in Canada except Newfoundland and Labrador and Prince Edward Island. Distant locations in other provinces and territories may also excluded. Simplova reserves the right to decide if a location is to be considered as a distant location or not. 

Simplova does not ship outside Canada.

Delivery options and procedures

To make sure we can offer you the best online prices, Simplova does not maintain any inventory and manage its operation at the lowest possible cost. We deal directly with the manufacturers who in return are providing the best possible buying conditions. Delivery times and dates (calculated in business days) are therefore estimates.

Standard parcel delivery

If your order qualifies as a standard parcel based on weight and size, it will be delivered during normal business hours from Monday to Friday by a shipping company such as UPS, FedEx or Purolator at the delivery address you indicated.

Simplova will send you a confirmation email containing a tracking number so you can monitor your order’s progress directly on the shipping company’s website.

Other delivery options

If none of the above delivery options are available based on your selected merchandise or delivery address, you’ll be notified to contact us before you pay for your order. Our advisors will take the time to evaluate the best shipping method at the best possible price.

Installation

Installation services are available for certain furniture in most areas metro areas. All installation needs must be requested after purchase and quoted separately.

Our advisors will determine whether installers can be sent and will confirm the related costs.

Wrong, missing or damaged merchandise

Delivered merchandise cannot be refused. Please follow the instructions below for any of the situations described.

Wrong merchandise

Simplova checks and confirms every order independently to prevent as many delivery problems as possible. Despite our best efforts, if you find that the merchandise delivered is not what you ordered, please contact our customer service team at 1.587.206.2929 during normal business hours from Monday to Friday between 8 a.m. and 5 p.m. (Mountain Standard Time). We will look into the situation and explain what you should do if an error was made.

Missing or damaged merchandise

Of course, no one wants to receive damaged goods. At Simplova, we take those situations very seriously.

If the merchandise you received is damaged or a product is missing, the person in charge of receiving the order should do the following:

1. Clearly identify any problems or issues concerning the packaging and/or merchandise.

For example:

• “Work surface dented on far left edge"
• "One lateral filing cabinet box punctured in front"
• "Delivery order shows five chairs, but we only received four"

2. Make a written note of any visible damage to the packaging or merchandise on the bill of lading/delivery order before signing it.

The shipping company will be held responsible for the condition of all products delivered. THIS RESPONSIBILITY IS ASSIGNED TO YOU, THE CUSTOMER, IF YOU OR YOUR REPRESENTATIVE TAKE POSSESSION BY SIGNING THE BILL OF LADING/DELIVERY ORDER WITHOUT INCLUDING A CLEAR WRITTEN DESCRIPTION OF ANY DAMAGE.

By taking high-quality digital photos, you can facilitate the complaint settlement process for any damaged goods. We recommend that you take photos of the packaging and merchandise if possible.

3. Email the Simplova customer service team as soon as possible (within 24 business hours of receipt of your order) at customerservice@simplova.ca

Please include all the relevant information to help us process your complaint:

• Order number
• Product code for the damaged or missing merchandise
• Nature of the problem
• Photos of the damaged packaging or merchandise
• Etc.

The Simplova customer service team will make sure the situation is corrected quickly, free of charge.

How to reach us:

Phone : 1 587 206 2929

Email: customerservice@simplova.ca